- Do you have an issue with your order?
We want you to love your experience with Eight8Eight Beauty as much as possible, which is why we’re here to help. Please reach our email info@eight8eightbeauty.com and we can help you with all your order needs.
Once you have received your order confirmation, it can take up to 5-7 business days to receive your shipping confirmation. This may also be extended during holidays, launches/re-stocks, limited-edition releases and promotions.
*Please understand that business days do not include weekends or holidays such as New Year’s Day, Martin Luther King Jr. Day, President’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, and Christmas.
- Can I make changes to my order?
We work hard to help you get your orders as fast as possible. So as soon as the payment is accepted and the order is confirmed, it is immediately in process to be shipped. This unfortunately means NO changes can be made to your order once it is placed.
- What is your return policy?
Our policy is that we accept returns on both new and gently used products within 10 days of receipt. Unfortunately, we are unable to refund your original shipping charges, and we do not offer exchanges on any of our products. We cannot accept empty or more than half empty products. A processing fee of $4.95 will be charged for every return.
To start a return please reach our via email: info@eight8eightbeauty.com to start the process.- Can I exchange a product?
We do not offer direct exchanges on any of our products.
- An item was damaged in my order. What do I do?
Oh no, we’re so sorry to hear this! Please send us your order number, full name and an image of the damaged item and we’ll be happy to help you!
Yes! All products are certified vegan!
- Are the products cruelty free?
Yes! Our labs affirm that they do not conduct, commission, or is a party to animal testing of any cosmetic ingredient, raw material, or formulation of finished cosmetic product. They also affirm that they do not buy any ingredient, formulation, or product from any supplier or manufacturer that conducted, commissioned, or had been party to animal testing.
- Are the products gluten free?
Yes! All Eight8Eight Beauty products are gluten free!